Terms and Conditions

Terms:

Silver Jewellery:
These items are handmade or handcrafted using either Sterling Silver (925) or Fine Silver (999) or even both and may incorporate other elements such as freshwater Pearls, semi-precious G emstones, Murano, Swarovski crystal beads/charms, Silk, Suede, Leather, pearl/glass beads. Each item's description will specify the materials used.

  • Most items are individuals, some may be duplicated and some may be very simillar due to changing some components.
  • Some items in the online shop are available for immidiate dispatch, therefore this will be within 24 hours (Please note orders made on a Friday will be posted the following Monday).
  • Some items are handmade when the order is placed and as most Sterling Silver items are stamped 925, dispatch will be within 2-3 working days from date of purchase, however, if components are needed from the supplier to complete the item then dispatch will be up to 7 working days.
  • Some items that are handmade when the order is placed and have to be hallmarked due to their weight will be dispatched up to 15 working days from date of purchase.
  • All Silver Jewellery items are sent in a lovely gift box free of charge.
  • As all items are handmade/crafted there will always be slight differences to each piece, including the photographed items.

Fashion Jewellery:
These items are made using base metals such as silver or gold plated, silver or gold coloured metals, copper etc and may incorporate other elements such as leather, suede, silk, glass crystals, pearl/glass beads, base metal charms etc.

  • All Fashion Jewellery are not made to order, therefore, all items are available for immediate dispatch.  Dispatch is usually within 24 hours following purhcase. (Please note orders made on a Friday will be posted the following Monday).
  • All Fashion Jewellery items are sent in a pretty white organza bag free of charge.  However, there is the option to purchase a lovely gift box at checkout.
  • As all items are handmade there will always be slight differences to each piece, including the photographed items.

Pet Jewellery:

  • Please note: These necklaces are accessory items only and MUST NOT be used as or in place of a proper collar or used with a lead. It is recommended that your pet be supervised at all times whilst wearing these necklaces. No liability will be accepted for any injury or accident caused either directly or indirectly by these necklaces.

Prices:

  • All item prices are shown in GBP (Sterling).
  • There is no VAT as I'm not VAT registered.

UK Delivery:

  • Purchases up to the value of £200 will be posted via Royal Mail Signed for Service at the current cost of £4.55.
  • Purchases over £200 will be posted via Royal Mail Special Delivery at the current cost of £7.40.

International Delivery:

  • Please use the Contact Silver Tales page stating the country for a postal delivery quote.

Returns:

  • If for any reason you are unsatisfied with your purchase then please email Silver Tales to arrange a return.
  • Item/s must be returned within 14 days of receiving the item/s.
  • Item/s must be returned as new - unworn and in the original packaging.
  • We are unable to accept the return of Earrings, due to hygiene reasons, or sale items or personalised items.
  • You are responsible for the safe return of the item/s until it reaches Silver Tales, Silver Tales cannot be held responsible for any item/s lost during transit.
  • The cost of returning the item/s is your responsibility

Refunds:

  • All refunds will only be processed once the item/s have reached Silver Tales.
  • All refunds will be by the same method that the original payment was made.
  • The original postage charge will not be included in the refund unless the item/s arrived faulty; in which case please email Silver Tales to arrange a return and the item/s must be returned within 14 days of receipt.

Repairs:

  • In the rare occurrence that your item develops a fault within 14 days of receiving the item, please email me with the fault details and to arrange a return. The item will be repaired free of charge. However, if any faults occur after the 14 days then there will be a small charge for repairing the item, please email Silver Tales for a quote.
Silver Tales Jewellery Hallmark

Silver Tales Jewellery
Based in Surrey UK
07557 909 014

Copyright © 2019 Silver Tales Jewellery.